About Ageris

Ageris is an outsourcer with centers in Solna, Falun and Strömsund in Sweden. Ageris delivers customer service, proactive customer care and sales for clients who work strategically with customer loyalty and believe that customer service can increase customer satisfaction and sales.

At Ageris, we have extensive industry experience that we like to share with you, we follow the labor agreements between Almega and Unionen and we are members of the contact center industry association Kontakta. Contact Center Operations at Ageris has a history that started in the early 90s.  Today Ageris has several large and long-term clients, approx 250 employees and is growing organically with profitability. Ageris delivers outsourced customer service and sales such as:

  • Customer service, sales and support in the Nordic languages – by telephone, e-mail, chat, web and letters/forms
  • Proactive customer care – Ageris works with loyalty programs, nursing calls, winback and telesales
  • Administration – customer service often starts a chain of events – Ageris takes customer service one step further and take care of the outcome of the customer interaction
  • Automated services – Ageris develops and produce automated services for interactive voice response

Ageris works for clients in mail-related services, travel, banking, retail, web commerce and media/newspapers. Our clients come from different industries but they all demand high quality, effective and profitable customer service.

Janina-backoffice-Ageris
Janina, customer service representative at Ageris